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With the Genesys Cloud EX™ solution, you get a single system to manage resources, quality and compliance, and performance management — all alongside your existing ACD.
As the foundation of great customer experience, the Genesys PureCloud contact centre platform empowers your business to provide excellent service across the entire customer journey.
The Genesys Cloud CX 4 includes Agent Copilot, Journey Management, and AI tokens for you to experience Genesys Cloud AI capabilities. It also provides the maximum fair use allocation for …
A modern, cloud-native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; and an event data …
Search by skill, explore the organizational hierarchy, and synchronize data across enterprise systems. Cloud-based and accessible on any mobile device or web browser, Genesys Cloud …
The Genesys Cloud platform is the property of Genesys Cloud Services, Inc. It is provided for the intended use of your organization under terms of service. The use thereof may be monitored …
The Genesys Product Login portal enables you to login to any of the Genesys products: CX Builder, EchoSystem Manager, Multicloud: Account Manager, Multicloud: Enterprise Manager, …
With Genesys Cloud, no matter the size of your business, you can have a unique All-in-One solution. Connect with your customers via phone, email, chat, or social media. Analyze the …
As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right …
Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and artificial intelligence …
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